1. Information We Collect
We collect information necessary to process your grocery orders and improve your shopping experience. The information generally includes:
a) Order & Personal Information
Purpose of Collection:
To process your payment, fulfill your order, and provide order updates and invoices.
Information Collected:
Your name, billing and shipping address, contact number, email address, and payment information (such as UPI, debit/credit card, or wallet details processed securely by our payment partners).
Source of Collection:
Collected directly from you during checkout or account creation.
2. How We Use Your Personal Information
We use your personal information to provide and improve our services, including:
- Order Processing: To confirm and deliver your grocery orders quickly and accurately.
- Communication: To send order confirmations, delivery updates, and respond to your queries.
- Customer Support: To assist with returns, refunds, or product inquiries.
- Security & Fraud Prevention: To protect against unauthorized transactions or suspicious activity.
- Marketing (With Consent): To send promotional offers, product updates, or exclusive discounts (you can opt out anytime).
3. Data Protection
We value your privacy. All personal information you share is protected with industry-standard SSL encryption.
Your payment details are processed securely through trusted third-party gateways — we never store or share your card or banking information.
4. Cookies
We use cookies to enhance your shopping experience — for example, to remember your preferences, save your cart items, and provide a faster browsing experience.
You can disable cookies in your browser settings anytime, though some site features may not function properly without them.
5. Sharing Your Information
We may share your data with:
- Service Providers: Delivery partners, payment gateways, and marketing tools that help us serve you better.
- Legal Authorities: When required by law to comply with government or legal requests.
We never sell your personal information to any third party.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
Any updates will be posted on this page with a revised date at the top.
7. Contact Us
If you have any questions, concerns, or complaints about our privacy practices, please contact us at:
📧 Email: support@digitalbts.com
🌐 Website: https://digitalbts.com
